Ruby M. Irigoyen is Senior Vice President of Customer Services for ENCO Utility Services.
She is responsible for the delivery of billing and customer care services, demand side management, and energy
efficiency programs. While at Southern California Edison during her 29-year career, she worked extensively
in the areas of public affairs, customer field services, accounting, credit, collection, and call center service
delivery. She also directed all aspects of the state-of-the-art facility known as the Customer Technology Application
Center (CTAC) to develop, test, and demonstrate new energy efficient technology applications for Southern California
Edison customers. |